Four Ways to Lower OPEX and TCO for EV Charging Providers
Improving and streamlining business processes are the best way to reduce OPEX and TCO. You need a flexible EV charging management platform optimized for today and ready to meet tomorrow’s challenges. The right solution starts with out-of-the-box functionality to optimize charger operations, support multiple business models, customer-centric tools, comprehensive automation, and proactive issue resolution – all futureproofed for scalability and growth.
EV Charging Operational Excellence
The processes of managing EV charging networks are complicated. It’s critical that your chargers are running smoothly so they’ll operate properly when the drivers want to charge.
Real-time Monitoring & Control – Not only do you need to ensure you can supervise the network, but you also need to proactively monitor charger issues.
24/7 issue detection and prioritization via an automated alerts system reduces charger’s downtime. Of course, once you do find an issue, you need the tools to investigate, track, and resolve it quickly, easily, and preferably, remotely. Ideally, your platform gives you self-healing – the ability to fix operational issues with EV chargers automatically even before you’ve even discovered them, without human intervention. Self-healing reduces OPEX by eliminating the need to send technicians to the field.
Also, as the number of installed chargers increases, autoprovisioning should ensure each charger is up and running – with automatic notification to the operations team so they can rest assured that the chargers are ready for their customers.
Comprehensive Dashboards – Empower business and operational decision makers with analytic insights and the ability to directly identify and address issues relating to the CRM, customer billing, and chargers’ operations.
Smart Energy and Smart EV Charging Management
Data from EVs is combined with information from the grid to better plan energy use and ensure optimal energy production and – especially when bringing renewable energy sources into the equation – making sure that all EV drivers have their needs met while keeping energy production to a minimum and avoiding costly infrastructure upgrades.
EV drivers need to be able to charge anytime, anywhere. Technologies such as artificial intelligence and data analytics can predict drivers’ behaviors and demands to help reduce overall energy requirements. This is a win-win situation, as you end up with a more reliable network that consumes less energy, which is better for the environment in the long run.
EV Driver Self-Service Tools
Driver self-service tools lower direct operating costs. Not only do they reduce support center personnel requirements – either onsite or in call centers – but they also increase customer loyalty, all adding to the bottom line. A branded online portal and driver app allow drivers to determine real-time charger location and availability and reserve ahead. They can better plan their routes, knowing exactly where your charging sites are located – or those of your eRoaming partners.
With easy-to-use self-service tools, EV drivers can manage their accounts and directly access information on billing plans, transactions, and payment methods. They can get real-time notifications (e.g.: charging start/end, reservations information, etc.) and report any issue related to their charging experience – allowing EV charging providers to address those issues immediately, strengthening the customer relationship.
Optimized EV Charging Billing Operations
Automated billing fine-tuned for EV charging delivers better financial control by supporting complex business models and billing tariffs, including pre-and post-paid, guest charging, etc. On the supplier side, dynamic and static cost factoring, payouts, and invoicing smooth billing operations.
Enabling the drivers on your network to charge anywhere strengthens customer satisfaction and your bottom line, so complex reconciliation among eRoaming partners and support for multiple currencies is critical for large-scale international EV charging networks. A fully automated system streamlines the billing process, ensuring efficient, error-free billing cycles, further reducing profit leakage and decreasing personnel costs.
Due to communications or charger issues, sometimes corrupted transactions enter the billing cycle; they shouldn’t. Your system must automatically detect and eliminate these, reducing the chance of causing any customer friction.
Wrapping It Up
As with any system, the whole is greater than the sum of its parts. With a combination of technologies delivering comprehensive operational excellence, smart energy management, self-service tools, and optimized billing, EV charging providers will end up with a futureproof, flexible system that reduces today’s OPEX and long-term CAPEX.