Solving EV Problems #4 – Improving EV drivers’ experience
Improving EV drivers’ experience can be summarised in a single word: simplicity.
Your EV charging network can be dense and complex, as long as this is contained in the backend. Whether you are an eMobility service provider or an electric vehicle service provider, the EV drivers using your network will only be interested in your advanced settings and functionalities if they make their life easier and the experience of driving an EV more pleasant.
Here are five key functionalities you should consider integrating into your EV charging network to improve the experience for your drivers.
As the e-mobility industry continues to grow, the software that interconnects EV charging networks is becoming as important, if not more so, than the actual charge points. For your drivers, the software will materialize in the form of the app they will use to manage how and when they charge.
An app can offer all of your EV charging user-centric capabilities, from charge point availability to billing functionality. Most EV drivers are newcomers to e-mobility, therefore being able to provide an easy-to-use app is likely to increase customer retention.
As your app and its features are what sets you apart from your competitors, you should ensure that your EV charging management service provider enables you to have one that is white-labeled. This way, you can customize it, make it recognizable as your own and offer the best possible value to your customers.
Self-healing & real-time reporting
As EV charging networks develop, so will the need for preventive charge points maintenance. Leveraging self-healing capabilities will enable you to proactively fix the majority of errors remotely through data analytics and machine learning.
We quickly touched on this topic in our first Solving EV Problems post, where we explained how self-healing can reduce your operational costs. From a driver’s perspective, this feature means that they will not have to worry about a charge point being out-of-service, or having to notify their service provider about broken chargers as this will be handled remotely.
Ultimately, this feature has the potential to increase the adoption of EVs by helping to reduce range anxiety amongst drivers.
Concern about being stranded in an EV with an empty battery is still the most significant factor putting people off going electric. Not all drivers have access to a charging point at their workplace, meaning that they have to rely on home or public charging.
One way of overcoming this concern is the development of dense and easily accessible EV charging networks. This means providing access to a greater number of charging points, but also making sure that they can be used by the highest number of drivers possible.
To ensure that you are offering the best possible service to your customers, you should ensure that your EV charging management service provider is supporting exponential EV market growth.
If you are considering enabling roaming features within your EV charging network, we recommend reading Solving EV Problems #3 first.
Roaming agreements are an essential component of EV charging, as they help unlock massive international EV charging networks. For drivers, this removes the need to have multiple accounts and gives them the opportunity to effortlessly access the infrastructure of other operators while travelling, whether nationally or internationally.
Similarly to having a hardware-agnostic provider, interoperability between service operators worldwide will reassure EV drivers and alleviate any concerns about finding a place to charge.
Energy management and smart charging
Energy management and vehicle-to-grid (V2G) solutions are the future of EV charging and enable EVs to become decentralized storage resources that can manage power flow. Smart charging allows energy demand to be balanced throughout the day and automatically reduce the energy directed to EVs during peak times.
Since the average car is parked for approximately 95% of the day, there is a currently untapped opportunity for drivers to turn their vehicle into a provider for energy grids. Smart charging can inform drivers of the best charging prices, allow them to charge when tariffs are cheaper and ensure that they don’t overpay. It also means that they will be able to receive additional revenue if they decide to sell power or grid services back to the grid.
We hope this post has inspired you to improve and develop your EV charging capacities. If you are considering adding one or several of these features to your network, then do get in touch with one of our experts.
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