Technical Account Manager

USA · Full-time · Senior

About The Position

The Electric Vehicle (EV) market is booming!

Driivz empowers major players in the e-Mobility landscape with market-leading, end-to-end EV charging and smart energy management solutions. 

Our innovative technology helps meet the global demands of the rapidly growing EV charging industry. We enable our clients to accelerate their market leadership and provide users with an exceptional EV charging experience. 

Our customers include global industry players and leading electric vehicle service providers, car manufacturers, and gas, oil and electric companies, such as Volvo Group, EVgo, Mer, CircleK, eMobility Power Japan, Centrica, ESB, and more.

Operating in more than 25 countries in the US, Europe and Asia, we manage millions of billing transactions per month for nearly one million EV drivers, saving the equivalent of more than 140,000 tons of CO2. 

We offer a hybrid working environment with a team of industry experts who are passionate about leading the green tech transformation.

Join us to be a part of the e-Mobility revolution and together we can recharge the planet for future generations.

 For more information, please visit

Mission (the purpose of this job):

  1. Trusted technical advisor to Driivz sales and business development teams and partners by understanding customers' technical needs and pain-points and follow through with the best Driivz solutions. Understanding the relevant customer’s business processes. Lead RFP response, proposals submission, demo sessions and other presales activities.
  2. Trusted business advisor to customers, providing valuable guidance around the installation, operations, and optimization of Driivz platform through quality service delivery management. Leading project management and customer success activities.

Pre Sales

  • Working closely with Sales and BD team to developing long-term relationships with clients, through managing and interpreting their requirements;
  • RFP responses – leading, Writing, compiling, and overseeing the development of proposals, or other documents describing organizational products and services in response to requests from prospective clients.
  • Calculating client quotations and administering client accounts;
  • Providing pre-sales technical assistance and product education;
  • Implementing product training to prospects, customers and sales team as needed.
  • Conduct demo sessions with customers.
  • Analyzing costs and sales;
  • Tracking of project costs (P&L).


Project Delivery Management

  • Lead the end-to-end delivery of Driivz project.
  • Own the delivery plan, push to execute it according to the plan, budget, quality and customer satisfaction.
  • Understand the customer’s business processes and the customer’s business goals.
  • Lead the project solution design (scoping), while addressing the customer needs along with Driivz product processes and capabilities.
  • Lead the project implementation, work closely with Product management and the R&D team, guide the customer with onboarding activities, support installations and system set up activities.
  • Lead integration design between the customers’ external systems and Driivz platform.
  • Lead migration activities from the customers’ legacy system onto the Driivz platform
  • Plan and execute system deployment to production.
  • Ensure post go live stabilization.
  • Identify and mitigate risks regarding delivery and customer satisfaction.


Customer Service Manager

  • Serve as the primary point of contact to the customer.
  • Understanding the customers business needs.
  • Help the customer grown his business by partnering with Client's stockholders and articulating future needs.
  • Coordinate the customer support.
  • Planning and coordination of relevant resources for ongoing requests.
  • Leading implementations.
  • Analyze, track and Manage risks and mitigations.
  • Elimination of problems reported by 2nd level support.
  • Sharing weekly projects status report and accounts status. Update management on a weekly basis regarding project status, risks, outstanding issue.



Basic Requirements

  • Bachelor’s Degree or equivalent – preferably in business and/or hardware/software or other technical oriented.
  • 5 years of mid to large software projects management and IT consulting experience.
  • Experience in leading RFPs responses, proposal preparation and presale activities.
  • Strong knowledge, understanding and experience with IT/software systems.
  • Excellent technical user capabilities of using computer software systems.
  • Excellent human skills and team spirit.
  • Fluent English speaker.
  • Willingness to travel when needed.

 Optional Requirements

  • Experience in programming or engineering.
  • Experience in the telecom industry.
  • Knowledge of the EV industry.


  • Customer satisfaction – Weekly report, Quarterly Business Review, CSAT measurement.
  • Delivery on time, on budget, in quality.
  • Submission of proposal on time and in quality.
  • Booking.


  • Customers
  • Sales, Biz Dev
  • Product
  • Finance
  • Support, Implementation

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