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Our team is looking forward to finding a tailored solution to your EV charging network digital service needs.

  • Please note, your inquiry will be qualified by our team before you’re assigned a free consultation. Have a more general enquiry? Reach out to us using our contact form here. If you are looking for technical support, use the contact form on our homepage.

NOC Engineer

Israel · Full-time · Intermediate

About The Position

Driivz is looking for NOC engineer who will play a key role in the support and operations department.

What will you do?

  • Provide first-level support to global customers, assisting with all technical and product-related queries.
  • Strong focus on monitoring alerts and alarms to quickly identified potential issues.
  • Troubleshooting for all operative and infrastructure incidents for a global distributed network
  • Perform system provisioning tasks using the service GUI
  • Daily Quality of Service analytics/routines
  • Maintaining internal tickets, alerts, and KPIs
  • Escalate unresolved issues to next level.

Requirements

What you should have ?

  • ·        Experience with web technologies
  • ·        Experience with supporting users in with web applications / CRMs / BMS
  • ·        Good understanding of and experience with managing incidents and supporting systems.
  • ·        Excellent troubleshooting and diagnosis capabilities
  • ·        Excellent communication skills and teamwork
  • ·        Excellent time management, multitasking, and prioritization skills
  • ·        Perceptive, fast learner, and able to perform well under pressure.
  • ·        Experience with managing real time incidents in a fast pace environment.
  • ·        Excellent and fluent English

 

Advantage :

  • · Experience with similar positions/companies
  • · Experience with monitoring tools, routers, switches, load balancers, and firewalls
  • ·        Knowledge of scripting languages and security protocols
  • ·        SQL basic knowledge

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