Support Engineer - Tier 3-4
About The Position
The Electric Vehicles market is booming!
Driivz powers the E-Mobility Revolution with a market-leading, end-to-end Electric Vehicle Charging and Energy Management solution.
Driivz's platform manages tens of thousands of EV chargers in in more than 20 countries in North America, Europe, and APAC, used by almost 1 million EV drivers.
Our customers include global industry players including leading electric vehicle service providers, car manufacturers, Gas & Oil companies, and energy companies.
List of customers includes Volvo Group, Centrica, Gilbarco Veeder-Root, EVgo, Mer and more.
We offer a hybrid working environment with great people in an exciting growing industry.
Join us and be a part of the E-Mobility Revolution!
For more information, please visit http://www.driivz.com
Responsibilities:
- Support the company's customers – Tier 3-4 Support Engineer / Production Support Engineer / Escalation Engineer.
- Support Driivz customers issues/queries/incidents (B2B) Per SLA.
- Monitor the system and respond to alerts 24/7.
Requirements
Requirements:
- At least 3 years experience as Support Engineer – Tier 3.
- Proven experience in Production Environments.
- Excellent analytics and investigation skill.
- Experience with networks.
- Experience with support and customer care.
- Experience with Cloud Environments (Advantage – GCP).
- Excellent English.
- Experience with monitoring systems.
- Excellent communication skills.
- Fast learner.
Advantages:
- Experience in both Windows and Linux environments (Advantage – Ubuntu).
- Experience with SQL databases (Advantage – MySQL) – installation, maintenance & writing queries.
- Scripts knowledge (Bash/Perl/Python/etc.).
- No SQL databases knowledge.
