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Pre- Sale / Technical Account Manager

Israel · Full-time · Intermediate

About The Position

Main responsibilities :

  • Technical Account Management
  •  Working closely with Sales and BD team to developing long-term relationships with clients, through managing and interpreting their requirements;
  • RFP responses – leading, Writing, compiling, and overseeing the development of proposals, or other documents describing organizational products and services in response to requests from prospective clients.
  • Understand the customer’s business processes and understand the customer’s needs
  • Calculating client quotations and administering client accounts;
  • Providing pre-sales technical assistance and product education;
  • Implementing  product training to prospects, customers and sales team as needed
  • Conduct demo sessions with customers
  • Analyzing costs and sales;
  • Preparing reports for head office and keeping customer records;
  • Providing inputs to the design of custom-made products;
  • Own the delivery plan, push to execute it according to the plan, budget, quality and customer satisfaction.
  • Identify and mitigate risks regarding delivery and customer satisfaction.
  • Tracking of project costs (P&L)


Client -Service Manager

Responsibility for Client' s project success/results, quality and added value by project management and quality assurance of the project:

  •       Planning and coordination of relevant resources
  •       Hedging of operations in 2nd and 3rd level Support
  •       Leading project implementation
  •       Analyze, track and Manage risks and mitigations
  •       Elimination of problems reported by 2nd level support
  •       Addressing Client's ongoing requests
  •       Partnering with Client's stackholders and articulating future needs
  •       Sharing weekly projects status report and accounts status. Update management on a weekly basis regarding project status, risks, outstanding issue
  •       Perform quarterly Customer Business Review meetings, presenting the account status, service value and KPIs

Requirements

  •       Bachelor’s Degree or equivalent – preferably in business and/or hardware/software or other technical oriented
  •       5 years of mid to large  software projects management and IT consulting experience.
  •       Experience in leading RFPs responses, proposal preparation and presale activities
  •       Strong knowledge, understanding and experience with IT/software systems
  •       Excellent technical user capabilities of using computer software systems
  •       Excellent human skills and team spirit
  •       Fluent English speaker
  •       Willingness to travel extensively (~30%)
  • Optional requirements
  •       Experience in programming or engineering

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