Customer Service Engineer - Tier 2-3

Israel · Full-time · Intermediate

About The Position

The Electric Vehicles market is booming!

Driivz powers the E-Mobility Revolution with a market-leading, end-to-end Electric Vehicle Charging and Energy Management solution.

Driivz's platform manages tens of thousands of EV chargers in in more than 20 countries in North America, Europe, and APAC, used by almost 1 million EV drivers.

Our customers include global industry players including leading electric vehicle service providers, car manufacturers, Gas & Oil companies, and energy companies.

List of customers includes Volvo Group, Centrica, Gilbarco Veeder-Root, EVgo, Mer and more.

We offer a hybrid working environment with great people in an exciting growing industry.

Join us and be a part of the E-Mobility Revolution!

For more information, please visit http://www.driivz.com

 Responsibilities:

  • Support the company's customers – Tier 2 support.
  • Monitor the system and respond to alerts 24/7.
  • Maintain the company's production and non-production environments.

 

Requirements

Requirements:

  • At least 3 years experience as Support Engineer Tier 2.
  • Proven experience in Production Environments.
  • Excellent root cause analysis skills.
  • Experience with networks.
  • Experience with support and customer care.
  • Experience with Cloud Environments (Advantage – GCP).
  • Excellent English.
  • Experience with monitoring systems.
  • Excellent communication skills.
  • Experience with Office 365.
  • Fast learner.

 

Advantages:

  • Experience in both Windows and Linux environments (Advantage – Ubuntu).
  • Experience with SQL databases (Advantage – MySQL) – installation, maintenance & writing queries.
  • Scripts knowledge (Bash/Perl/Python/etc.).
  • No SQL databases knowledge.

Apply for this position

  • Please note, your inquiry will be qualified by our team before you’re assigned a free consultation. Have a more general enquiry? Reach out to us using our contact form here. If you are looking for technical support, use the contact form on our homepage.