Copec Voltex is the electric mobility subsidiary of Copec S.A., a leading energy and mobility company and one of the most trusted brands throughout Latin America and the Southeastern United States. Copec Voltex is building a nationwide EV charging network across Chile, including the largest fast-charging highway network. The company offers a comprehensive suite of energy services and EV charging for fleets, public transit, and private vehicles in locations such as gas stations, public spaces, private buildings, houses, retail, multi-dwelling units, and industrial locations, among others.
Copec Voltex was one of the first eMobility service providers in Chile – and remains the largest and most advanced. They initially installed chargers at various points around Chile to serve early electric vehicle adopters. At that time, all the chargers were from the same manufacturer, so they were generally easy to manage and control.
“We observed the increase in EV charging adoption across many sectors – government, private vehicles, companies, and the like, and knew that we not only needed to respond but actually lead the change,” said Diego Andueza, B2C Project Manager at Copec Voltex.
Copec has been providing fuel services across Chile for more than 80 years, with a strong client-based focus. Each petrol station is manned, ensuring excellent service while building one-on-one customer relationships.
However, the EV charging experience is significantly different from fueling a car. No one would be onsite to explain how EV charging works or fix any problems in person– whether with the vehicle or the chargers. Copec needed a solution that would allow customers to easily manage their charging experience.
“In addition, we had no visibility into chargers’ status, and we couldn’t know if a charger needed to be fixed until someone called. That isn’t the kind of customer service we wanted to offer,” continued Diego.
Therefore, Copec needed a system that could manage and control all the different types of chargers they had and were going to be adding. They wanted to ensure all chargers are stable and available 24/7, to continuously meet EV drivers demands.