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Case study: ON the RUN Charging

Driivz’s Powers EV Charging for ON the RUN Charging

CLIENT

  • ON the RUN Charging

SECTOR

  • EV Service Provider

SOLUTIONS

  • EV Charging Operations Management

BUSINESS IMPACT

  • Seamless charging experience
  • Increased service reliability
  • Business scalability and flexibility

Overview

ON the RUN Charging is one of the largest EV fast charging networks in Canada with EV chargers strategically placed in 58 locations along highways and in major destinations across British Columbia, Alberta, Ontario and Quebec.

ON the RUN Charging is designed to serve EV drivers on major routes and highways, offering ultra‐fast DC charging along with convenience amenities at the same stop.

Company Challenges

With its commitment to growing its charging network and modernizing its equipment to ensure a high uptime, ON the RUN Charging requires a hardware agnostic software solution that can connect to both legacy and newly installed chargers within its growing footprint of Canadian retail locations. Driivz’s software supports more than 2,000 types of chargers and will allow ON the RUN Charging to easily integrate new charging equipment into its network, including ABB’s DC fast chargers currently being deployed at ON the RUN Charging stations.

Solution

Driivz’s software provides round-the-clock monitoring of network health with visual dashboards as well as auto detection for charger issues that can be fixed remotely. Driivz supports the rapid expansion of large-scale networks, such as the ON the RUN Charging network, which recently announced plans to build 1,800 fast charging ports over the next four years. In addition, ON the RUN Charging seeks to integrate the charging experience with the in-store experience through its customer-facing mobile application, JOURNIE Rewards.

Results

“EV charging and energy management software is essential for ensuring the operational success of an EV charging network while delivering a positive and seamless driver experience,” said Andrew Bennett, CEO of Driivz. “To address drivers’ charging anxiety, EV charging providers must ensure optimal network performance through advanced tools that monitor network performance and proactively resolve issues. Additionally, scalability and business flexibility are crucial for supporting network expansion while maintaining a seamless charging experience. Driivz shares ON the RUN Charging’s commitment to enhancing the driver experience, and together, we will deliver these essential advancements to ON the RUN Charging customers.”

The number of EV charging customers continues to grow. Our customers expect a frictionless charging experience when they visit an ON the RUN Charging location...We selected Driivz due to their proven track record in successfully managing the operations of DC fast chargers networks, their ability to scale as we grow, and their expertise in creating the digital tools to increase customer satisfaction and loyalty.

Scott Sharabura,
Vice President, ON the RUN Charging

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