The  Technical Account Manager role in Germany  will have two areas of responsibilities:

  1. Trusted technical advisor to Driivz EMEA sales and business development teams and partners by understanding customers technical needs and  pain-points  and follow through with the best Driivz solutions.
  2. Trusted business advisor to Client, providing valuable guidance around installation, operations, and optimization of Driivz platform through quality service delivery management (50% of the time)

Responsibilities

Technical Account Management

  • Working closely with Sales and BD team to developing long-term relationships with clients, through managing and interpreting their requirements;
  • RFP responses – Writing, compiling, and overseeing the development of proposals, or other documents describing organizational products and services in response to requests from prospective clients.
  • Calculating client quotations and administering client accounts;
  • Providing pre-sales technical assistance and product education;
  • Implementing   product training to prospects, customers and sales team as needed
  • Analyzing costs and sales;
  • Preparing reports for head office and keeping customer records;
  • Providing inputs to  the design of custom-made products;

Client -Service Manager

Responsibility for Client’ s project success/results, quality and added value by project management and quality assurance of the project:

  • Planning and coordination of all resources
  • Managing directly local 2nd level hotline support
  • Hedging of operations in 2nd and 3rd level Support
  • Leading project implementation
  • Manage all problems
  • Elimination of problems reported by 2nd level support
  • Addressing Client’s ongoing requests
  • Partnering with Client’s stockholders and articulating future needs

Requirements

  • Bachelor’s Degree or equivalent – preferably in business and/or hardware/software or other technical oriented
  • 5 years of mid to large software projects management and IT consulting
  • Previous experience in preparing RFPs, POs & negotiations
  • Strong knowledge, understanding and experience with IT/software systems
  • Expert technical user capabilities of using computer software systems
  • Excellent human skills and team spirit
  • Native or bilingual proficiencyof German and English
  • Willingness to travel extensively

Preferable

  • Experience in programming or engineering
  • Experience in the telecomm industry
  • Knowledge of the EV industry