2025 State of EV Charging Network Operators Report
As the EV charging industry is poised for profitability, network operators still face many challenges. But what are their biggest challenges, are they ready to scale up to support their business growth, and how will they provide drivers with a better charging experience in 2025.
This report answers these questions and more, offering insights for every network operator looking to build and sustain a successful EV charging network in 2025 and beyond.
Top Challenges Faced by EV Charging Networks in 2025
While those are critical for profitability in EV charging networks, they are only ranked the 2nd and 3rd top challenges EV charging networks face in 2025.
Scalability of the EV Charging Network
Scalability is essential for the business growth and long-term success of EV charging networks, yet only
Scalability of the Electric Vehicle Charging Platform
The EV charging management platform must also be highly scalable across all operational aspects of the business. Across these four aspects of scalability,
assess their CPMS as
minimally or moderately scalable.
Download the full report to drill down into different aspects of the scalability of the operators’ platform.
Investment Priorities for a Better EV charging Experience in 2025
Optimizing operations, monetization and scaling up are top priorities for investment to provide a better EV charging experience in 2025. But there are additional elements of scale and monetization to consider, and where are things like quality of the driver app, site safety, and customer service? Perhaps optimizing in one area will also indirectly improve another. Read the report to find out.
Methodology
To gain insights into the evolving landscape of EV charging networks, we conducted a survey of 300 full-time employees working in the EV charging industry. Participants included senior decision-makers from Charge Point Operators (CPOs) and Electric Vehicle Service Providers (EVSPs). Survey respondents were drawn from key EV markets in North America and Europe.
All participating CPOs operated public networks, while EVSPs managed both public networks and subscriber base of EV drivers. Titles spanned IT, operations, product, business development, research, eMobility, and executive leadership (Manager level and above). The survey was conducted in collaboration with Global Surveyz, an independent research firm, in January 2025.
Demographics
Driivz EV Charging and Energy Management Platform
110K+
managed plugs
x100,000s
roamed plugs
Used by
4.5M+ Drivers
x100s millions
events
1600+ different
OCPP-ready
charger types
32 countries
worldwide
About Driivz
Driivz, a Vontier company, powers the e-mobility revolution with an end-to-end EV charging and energy management solution.
We enable global charge point operators and electric vehicle service providers to accelerate their market leadership by building a scalable infrastructure and delivering an exceptional charging experience, while optimizing operations, reducing TCO, speeding time-to-market and maximizing revenues.
The solution consists of a variety of modules: Operations Management, Smart Energy Management, Billing Management, Driver Self-service Tools and EV Fleet Management. They can be used as individual modules or as a single, unified, open platform that integrates with existing infrastructure.
Operating in over 30 countries in the US, Europe and Asia, we enable hundreds of millions of events for millions of EV drivers and manage more than 110,000 public chargers (100,000s in roaming).
Our customers include global industry players such as: EVgo, Volvo Group, Shell, Circle K, Recharge, ESB, Kople, CEZ, Mer, MOL Group, ST1 and eMobility Power.