Solving EV Problems #2: The Secrets Behind a Hassle-Free Migration
As the EV market quickly evolves, so will charging services. If you already operate a network, the chances are your platform will soon require an upgrade, whether to meet increasing customer demands or ensure that your platform measures up to those of your competitors and can deliver sophisticated business models.
You will face two options: combining multiple systems into your existing platform or migrating to an externally handled, more sophisticated software.
The hassles that come with handling your own platform
Upgrading your current system with a combination of solutions can be tempting in terms of cost and timeframe; however, you will end up with a deeply complex platform, using multiple standalone parts that cannot interact with each other.
In addition to managing your entire network, you will be responsible for the integration of multiple systems within it, such as billing, operation, CRM, support, or mobile apps to name a few.
In addition to the integration and management of these systems, you will have to keep up with software changes, updates and compatibility issues, as well as having to deal with multiple suppliers. You will also have to ensure that your system is efficient, profitable and most importantly future-proofed.
If this wasn’t enough, this kind of solution is unlikely to match your long-term business objectives or be able to keep up with the increasingly dense and complex demands from the industry. For example, when a driver opens a ticket on your app the customer support representative will need to use three different systems to deal with it: a ticketing system to view it, an operation system to check the charge log, and a CRM or operation system to resolve the ticket.
An end-to-end solution suppresses the need for integration, since a single system handles all the operations and allows the CSR to resolve the problem with a click of a button, ensuring high customer satisfaction and reduced cost.
The long-term benefits of migrating to a unified platform
Overall, migrating to a new, unified platform represents a far more strategic and stable long-term decision, that will ensure increased customer satisfaction on your end.
Firstly, your provider will take care of every single aspect of the installation and operation of the system, thus ensuring fast entry on the market. They will be responsible for training your staff on how to use the platform and to keep up-to-date with system upgrades.
Trusting an external provider will also take your EV charging system to the next level, as they will ensure it can expand and evolve more easily and cost-effectively while respecting data integrity. With the experience of operating networks of all sizes, your supplier will be able to complete the switch-over process in a relatively short timeframe and rapidly stabilize your network.
Finally, opting for migration will ensure that you are setting the framework for advanced charging infrastructure and smart grid management development.
What to consider when selecting your digital EV Charging services provider
Migrating to an externally managed platform sounds great on paper, but how do you choose your digital services provider? Here are six things you should consider:
1. Simple, fast implementation that doesn’t compromise on reliability
If you are facing stability issues with your current solution, your provider must be able to rapidly stabilize the network while handling the migration of your platform. Once your new system is up and running, it will also have to be flexible enough to handle the fast implementation of new features without compromising on driver experience.
Your provider must be able to present you a detailed and proven plan for the migration process. This plan needs to be flexible enough to fit your specific needs and include a design workshop to go over the end-to-end integration requirements.
2. Supporting a multiple-partner network
Flexibility is a mandatory feature of any good EV charging platform. To cope with the changing dynamics for the market, your system must be able to support multiple charger manufacturers, who are all likely to have their own systems, products and protocols.
You should also ensure that your provider can adopt open standards such as OCPP and can integrate new charger models.
3. Established protocols to solve operational issues
The EV market will only complexify as the number of drivers increase. Operational issues will need to be dealt with quickly and efficiently, while self-healing features will be crucial to ensure high levels of driver satisfaction and reduce total cost of ownership.
4. Streamlined billing with a comprehensive solution for EV charging
Streamlined billing will increase profitability and reduce costs. Check that your provider’s sophisticated billing system is specifically designed for the EV market, allows settlement between multiple parties such as CPOs, EMSPs, hosts, fleets and drivers, and can address every aspect of the billing cycle.
5. Full support for smart charging
Smart charging optimizes your charging infrastructure by creating and distributing available power efficiently and flexibly. As smart grid management is likely to become a mandatory feature for all EV charging networks, your system must be V2G-enabled from the start.
Finally, an easy way to ensure you’re selecting the right provider for your system is to ensure they can present you with references cases on similar migration projects.
We hope the migration process is now a lot clearer. If you are considering migrating your platform and need more information, speak to one of our experts.
Are you ready to take your EV charging network to the next level? In our next blog post, we will tackle the challenges that come with scaling up your network.