Key Takeaways
- First-time right is the sharper metric – success rate tells you how many sessions finished; FTR tells you how many worked on the very first try, with no retries. It’s the truest measure of driver experience.
- Ask in plain language, get answers in seconds – no dashboards to build or queries to write. Trends, daily breakdowns, charts and session outcomes appear instantly, ready to export.
- FTR finds the root cause, not just the symptom – failures are broken down by authentication errors, charger faults, billing rejections and access denials, so you know exactly where to act.
- Benchmarks you can trust – built on anonymized real-world data across charger models, EV models, sites and geographies, plus years of OCPP logs, transactions and driver behavior. In production, at scale, not lab conditions.
- Every fix pays for itself – closing the gap on failed sessions means more successful charges, more loyal drivers, and revenue you’re no longer leaving on the table.
Every EV driver expects one thing: plug in, and charge. Yet across the industry, a surprising number of charging sessions fail. These failures frustrate drivers, erode trust in the network, and quietly drain revenue from every operator. Meet Driivz First Time Right — the AI-powered assistant that helps you find, understand, and fix the issues behind failed sessions, so drivers succeed the first time, every time.
But first, what exactly are we measuring? Just ask. Charging success rate tells you how many sessions completed overall. First-time right goes deeper — it measures how many succeeded on the very first attempt, with no retries. It’s the best signal of a seamless driver experience.
Let’s see it in action. Ask for the last three weeks of charging trends — and Driivz FTR instantly delivers key insights, daily breakdowns, visual trends, and session outcomes, ready to export to Excel in a single click.
Now let’s dig deeper. Open the FTR Dashboard for a daily view of charging performance — then bring in the AI panel and simply ask it what matters most.
In seconds, FTR surfaces the story behind the numbers: a 61% success rate — well below the 85% market benchmark, built from real-world charging data, not lab conditions — a recurring mid-week failure spike, and infrastructure that buckles on high-volume days. That’s nearly 500 lost sessions every day.
So what’s actually failing? FTR breaks it down — authentication errors, charger faults, billing rejections. First-time right stays high, so the real issue is session failures, not retries. Now you know exactly where to act — and every fix means more successful charges, happier drivers, and revenue you’re no longer leaving on the table. That’s Driivz First Time Right.
But investigating one issue is just the start. Head back to the Agents screen and open Workspaces — think of these as ongoing projects with memory, so your analysis is always right where you left it.
Create spaces for things like monthly performance reviews, site optimization, manufacturer benchmarks, and failure investigations.
And those benchmarks aren’t lab specs — they come from anonymized real-world data: live charging activity across charger models, EV models, sites and geographies, plus years of OCPP logs, transactions, driver behavior and energy consumption. In production, at scale.
Let’s open Site Optimization and ask a sharper question: rank every site by success rate and first-time right, side by side — and surface the sites whose first-time-right rate is dragging down otherwise healthy numbers.
In moments, FTR lays it out panel by panel: the full ranking, the outliers worth your attention, and the patterns across the network — then hands you the whole analysis in Excel with a single click.
Other platforms have AI features. Driivz has AI built on data they can’t match — turning your charging data into answers you can act on, so you lift success rates, recover lost revenue, and give every driver a charge that just works. From a single question to a boardroom-ready deck. Driivz First Time Right. Every time.