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Our team is looking forward to finding a tailored solution to your EV charging network digital service needs.

  • Please note, your inquiry will be qualified by our team before you’re assigned a free consultation. Have a more general enquiry? Reach out to us using our contact form here. If you are looking for technical support, use the contact form on our homepage.

Technical Account Manager / Product Manager

USA · Full-time · Associate

About The Position


  •  Serve at the technical professional authority for Pre and post sales activities
  • Develop deep knowledge of the Driivz platform and before a trusted business advisor to Client, providing valuable guidance around installation, operations, and optimization of Driivz platform through quality service delivery management
  • Develop deep knowledge of the Driivz platform and before a trusted technical advisor to Driivz sales and business development teams and partners by understanding customers technical needs and pain-points and follow through with the best Driivz solutions
  • Determines customers' needs and desires by specifying the research needed to obtain market information.
  • Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
  • Recommend priorities for CRs of customers
  •  Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

·      Up sale to existing accounts

  • RFP responses – Writing, compiling, and overseeing the development of proposals, or other documents describing organizational products and services in response to requests from prospective clients.
  • Calculating client quotations and administering client accounts;
  • Providing pre-sales technical assistance and product education;
  • Implementing  product training to prospects, customers and sales team as needed
  • Conduct demo sessions with customers
  • Analyzing costs and sales;
  • Providing inputs to the design of custom-made products;
  • Own the delivery plan, push to execute it according to the plan, budget, quality and customer satisfaction.
  • Identify and mitigate risks regarding delivery and customer satisfaction
  • Ability to understand customer architecture and integration requirements
  • Ability to present the architecture and interfaces of the Driivz platform
  • Run a discovery workshop with customers

Client -Service Manager. customers Success

  • Responsibility for Client' s project success/results, quality and added value by project management and quality assurance of the projects
  •  Manage all problems.Focal point for escalations
  • Addressing Client's ongoing requests
  •  Partnering with Client's stockholders and articulating future needs
  •  Sharing weekly projects status report and accounts status. Update management on a weekly basis regarding project status, risks, outstanding issue
  • Perform quarterly Customer Business Review meetings, presenting the account status, service value and KPIs


·      

Requirements

  • Bachelor’s Degree or equivalent – preferably in business and/or hardware/software or other technical oriented
  •  5 years of mid to large software projects management and IT consulting experience.
  • Proven work experience in product management 
  • Proven track record of managing all aspects of a successful product throughout its life-cycle
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Strong problem solving skills and willingness to roll up one’s sleeves to get the job
  • Skilled at working effectively with cross functional teams in a matrix organization
  • Excellent written and verbal communication skills
  • Strong knowledge, understanding and experience with IT/software systems
  • Excellent human skills and team spirit
  • Willingness to travel extensively

Advantage:

  •  Advantage – knowing the software agile development lifecycle.
  • Deep analysis capabilities and very high sensitivity to details.

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